IT Installation and Support Engineer
Are you an IT Engineer with a strong background in both Software and Hardware?
Do you have experience providing installation and support services into businesses?
We are on the lookout for an IT Installation and Support Engineer to join a UK leading IT distributor, where excellence in customer service is key.
Visiting customer site visits to provide installation and support services for a variety of security solutions. ·
Providing technical customer support over the telephone and remotely. ·
Dealing with 2nd or 3rd line support issues and requests. ·
Prioritising, logging or escalating issues as appropriate. ·
Training customers on their IT security solutions. ·
Supporting the sales team with technical queries. ·
Supporting internal IT systems. ·
Experience with operating systems including Windows Server, Windows Desktop, Mac OS & Linux. ·
Virtualisation including Hyper-V and VMware. ·
Strong troubleshooting skills including PC/Server Hardware and Software issues. ·
Strong interpersonal skills to deal with external customers and internal teammates. ·
Be able to commute to Retford and be able to travel to customer sites as needed. ·
Experience of MS Exchange Server and Office 365. ·
Networking experience- installing and configuring Routers, Firewall and Switches. ·
Experience of installing and configuring endpoint protection solutions. ·
Bonus scheme. ·
Personal pension contributions. ·
Car allowance. ·
If this sounds like you, click
If you feel you need more information, please feel free to ring Jamie at Authentic Recruitment.
Authentic Recruitment is acting as an Employment Agency in relation to this vacancy. Authentic Recruitment is an Equal Opportunities Employer.
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